Outsourcing
Senior management across multiple industries is realising that outsourcing shouldn’t be a ‘quick win’ to reduce costs, but instead a way to add flexibility and responsiveness to their IT departments, allowing their own staff to concentrate on what is important, delivering change and efficiencies into the business. Gone are the days of monolithic outsourcing contracts which locked companies into a single inflexible supplier, instead niche players provide what is needed, when it is needed, in a much more flexible manner.
Inspired Networks views outsourcing from the bottom up. Keep user facing staff in-house and responding to business needs, and outsource the management of the underlying IT infrastructure to a 3rd party in a symbiotic relationship. This allows cost effective access to highly skilled individuals that would be cost prohibitive to have in-house, while freeing off in-house staff for other projects.
The infrastructure can then be managed proactively within defined SLAs, aligned with business need, and grow with the business.
Depending on the size and type of business, outsourced service desk may also be an option, but the key is to avoid an ‘all or nothing’ mind-set.
Most IT departments are being tasked to do more with less, and with the pace of changes in ICT growing ever faster, it can be difficult to keep staff current with the latest technologies and systems leading to issues. By outsourcing the highly technical aspects of IT, this issue is addressed.
Inspired Networks can provide several different services in this area, including:
Review of existing IT infrastructure and processes to identify areas that could be successfully outsourced with minimal disruption.
Creation of outsourcing tender documents and plans
Outsourced infrastructure management and design
Outsourced Service Desk and Support. Click here to find out more